Are you not satisfied with a product? Then you can always return the product. Returning is possible up to 14 days after receiving your product(s). After this period’s expiry, the purchase agreement is final, and you can no longer return the product(s). Returns are only possible if the product(s) are in the original packaging and are “unused.”
If you want to return a product, always let us know in advance via the following email address: firstname.lastname@example.org or via the contact form
State which products you want to return, the reference/order number, and the bank account number to refund the amount. The costs of returning the goods are for the buyer. You should keep proof of return in case the return is lost.
When we have received the products back, you will receive the purchase amount back to your bank account within 1 – 5 working days.
The costs of returning the goods are for the buyer.